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Answers about the app for iPhone, iPad and Android, the web version and Chrome extensions. Most questions are solved in a minute.
Solved most often
I can’t see my recordings after signing inRecordings belong to an account, not to a phone. Most likely you signed in a different way or with a different email, and a new empty account opened. Sign out and sign in the same way you did before.I bought Premium but my account doesn’t have itPremium belongs to an account. Most often the purchase went to a different account, such as a guest one. Tap Profile → Subscription → Restore Purchases and check that you are signed in the same way as when you bought.How to cancel my subscriptionA subscription is created in an app store, so it is cancelled there. In the app, open Profile → Subscription → Manage Subscription: your App Store or Google Play subscriptions open. Deleting the app does not cancel it.The code is not arriving by emailThe six-digit code works for 3 minutes. Check the address for typos and the Spam folder, and when the countdown on the screen ends, tap Resend Code (on the web, Send the code again). If you sign in with Apple or Google, you do not need a code.How many free minutes do I get30 minutes of transcription, once, after you sign up. They do not renew each month. Summaries, flashcards and quizzes do not use minutes. When the minutes run out, new transcriptions need Premium.Transcription is slow or failedIf a transcription fails, no minutes are charged: minutes are deducted only after the text is saved. Open the recording marked Failed, read the reason, delete it and upload the file again, or contact us.
All topics
Sign-in and account
- I can’t see my recordings after signing in
- The code is not arriving by email
- An email ending in …@privaterelay.appleid.com
- One account on my phone, computer and Chrome
Minutes, Premium and payment
- How many free minutes do I get
- I bought Premium but my account doesn’t have it
- How to cancel my subscription
- How to get a refund for a purchase
Recording and upload
- Which files can I upload
- File larger than 500 MB
- Turn a WhatsApp or Telegram voice note into text
- How to record a Zoom or Meet call on a computer
Transcription and languages
- Transcription is slow or failed
- Which languages are supported
- Speakers are separated incorrectly
- How to fix a mistake in the text
Notes, quiz, flashcards, translation
- What is free in SozAI and what costs money
- How to make a quiz from a recording
- How flashcard review works
- How to choose a notes template
Data and privacy
- How to download my recordings
- How AI processes my recordings
- How to delete a recording permanently
- Where my recordings are stored
Web version and Chrome extensions
- What the web version does and what only the app does
- Keyboard shortcuts in the web version
- How to transcribe a YouTube video with the Chrome extension
- How to transcribe a WhatsApp voice message in Chrome
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