Minutes, Premium and payment
Free minutes, Premium, cancelling a subscription and refunds.
8 articles
How many free minutes do I get30 minutes of transcription, once, after you sign up. They do not renew each month. Summaries, flashcards and quizzes do not use minutes. When the minutes run out, new transcriptions need Premium.I bought Premium but my account doesn’t have itPremium belongs to an account. Most often the purchase went to a different account, such as a guest one. Tap Profile → Subscription → Restore Purchases and check that you are signed in the same way as when you bought.How to cancel my subscriptionA subscription is created in an app store, so it is cancelled there. In the app, open Profile → Subscription → Manage Subscription: your App Store or Google Play subscriptions open. Deleting the app does not cancel it.How to get a refund for a purchaseThe App Store or Google Play takes the payment, so the refund is requested from them: we cannot issue it ourselves. Send the request to the store you paid in. The store decides whether to refund.What Premium includesPremium gives you more transcription minutes: up to 700 hours. Summaries, flashcards and quizzes are free without it. The weekly plan costs $3.99, the yearly plan $44.99. You can only get it in the app.Why I can’t buy minutes on a computerSubscriptions are paid for only in the App Store, Google Play and Mac App Store. You cannot buy Premium in the web version or on the website. Get it in the app, signed in to the same account, and it appears on the web.When are minutes chargedMinutes are charged only after a transcription finishes successfully. If a transcription fails, the minutes stay in your balance. The recording's length is counted, rounded up to a whole minute.Restore purchases on a new phoneOn the new phone, sign in to the same Apple ID or Google account you paid with, then open Profile → Subscription → Restore Purchases. A subscription belongs to your store account, not to a phone.
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