Restore purchases on a new phone
In shortOn the new phone, sign in to the same Apple ID or Google account you paid with, then open Profile → Subscription → Restore Purchases. A subscription belongs to your store account, not to a phone.
How to restore
iPhone and iPad
- On the new device, sign in to the Apple ID you paid with and install SozAI.
- Sign in to your SozAI account: Profile → Account → Sign in or create an account.
- Tap Profile → Subscription → Restore Purchases. You should see Purchases restored.
Android
- On the new device, sign in to Google Play with the Google account you paid with and install SozAI.
- Sign in to your SozAI account: Profile → Account → Sign in or create an account.
- Tap Profile → Subscription → Restore Purchases. You should see Purchases restored.
Web
- Purchases cannot be restored on the web: do it in the app.
- Then open Account and click Refresh status.
If it says “No previous purchases found”
There are no purchases on this Apple ID or Google account. You may have paid with another one: check both. Then see I bought Premium but my account doesn't have it.
If you deleted your SozAI account
The subscription is still in the store. In the new account, tap Restore Purchases: deleting an account does not cancel a subscription.
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