How to get a refund for a purchase
In shortThe App Store or Google Play takes the payment, so the refund is requested from them: we cannot issue it ourselves. Send the request to the store you paid in. The store decides whether to refund.
Where to send the request
iPhone and iPad
- Open reportaproblem.apple.com and sign in with the Apple ID you paid with.
- Find the SozAI purchase and choose to request a refund.
Android
- Open your order history in Google Play, signed in to the Google account you paid with.
- Choose the SozAI purchase and tap “Request a refund”.
If the subscription keeps charging
A refund and a cancellation are different things. To stop the subscription from renewing, cancel it: how to cancel my subscription.
If the purchase is not listed
You may have paid with another Apple ID or Google account. Check the history in each of them.
If you cannot find the purchase
Write to us and attach the receipt from the Apple or Google email.
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