Sign-in and account
How to sign in, why recordings may not show up, and what to do about your email or deleting an account.
7 articles
I can’t see my recordings after signing inRecordings belong to an account, not to a phone. Most likely you signed in a different way or with a different email, and a new empty account opened. Sign out and sign in the same way you did before.The code is not arriving by emailThe six-digit code works for 3 minutes. Check the address for typos and the Spam folder, and when the countdown on the screen ends, tap Resend Code (on the web, Send the code again). If you sign in with Apple or Google, you do not need a code.An email ending in …@privaterelay.appleid.comThis is a hidden address Apple creates in place of your real email. To SozAI it is a separate address: signing in with Google or a code to your real email opens a different account. To get back to your recordings, sign in with Apple.One account on my phone, computer and ChromeOne SozAI account works in the app on iPhone, iPad, Android and Mac and in the web version: recordings, minutes and Premium are shared. Sign in the same way everywhere: with Apple, Google, or the same address by code.I used the app without signing inWithout signing in, the app runs in a guest account. Sign in and your recordings stay with you: if the email is free, the guest account becomes a regular one; if it is already taken, the recordings and any Premium you bought move into that account.Can I change my account emailNo: you cannot change the email of an account, in the app or on the web. An account is defined by how you sign in and the address. To use a different email, sign in with it: a new account opens, without your old recordings.How to delete my accountOpen Profile → Account → Delete Account and confirm. Your recordings, notes and account data are deleted and cannot be recovered. A subscription in the App Store or Google Play is not cancelled by this: cancel it separately.
Could not find your question?
Write to us and we will reply by email, usually within a working day.
Contact us