Google Ads Suspension (Circumventing Systems) — FULL Re… — Transcript

Welcome everyone to this amazing Google Ads suspension restoration case study.

Where the account was suspended for circumventing system.

And we are very helpful to let you know that the account has been fully restored.

Which was going from crucial circumventing system error.

And for those who don't know, your Google Ads account can be suspended for many reasons including circumventing system, unacceptable business practice policies, misrepresentation.

Billing versus suspicious payment, egregious violation, there can be other reasons as well, but these are of the primary reasons.

And we help company, you know, companies and clients who are going through the advertiser verification issues, Google account suspension issues, also our prime services, Google Ads management services.

Uh, we are a company based in Dubai, UAE, and helping clients with their Google Ads management services and we are here with one of the client who got their Google Ads suspension.

And we have solved hundreds of cases of Google Ads suspension based on years of experience in the Google Ads, I, I've been, I, I have been doing Google Ads myself from the last 18 years and this is another successful case study where the account was suspended for circumventing system.

So without wasting much of your time, let's get started with this amazing case study and I'm going to tell you a few of the steps which were taken and going to start from start, so let's get started.

So, let's get start from the client query and then I'm going to tell you how we propose the solution and how we were able to restore it.

So, the account query we, uh, they provided to us where they said the circum system, uh, circumventing, circumventing system policy violation case study, Google Ads account suspension.

Which remains suspended for circumventing systems policy violation, we've already submitted multiple appeals to Google after conducting an extensive internal audit and resolving all the potential issues that could have led to the suspension, however, as per the last communication we received from Google, screenshot attached, they have confirmed that the suspension remains in place and will not be reactivated.

The client was very worried and I'm very thankful that the client trusted us and had to pass through the patience process and additionally worked for the compliance issues as well because we help clients with their website compliance.

Because there are many things, you know, which they think have sorted around but many are left because after sorting out hundreds of cases, we know what's working and what are the checklist, what are the points Google is looking on your website.

Uh, and in your ad copy and in your campaign management as well, so it's a whole procedure, not here, just a website only.

Uh, to help you assess our case in detail, we have attached two documents, our key findings and resolutions from the first audit, the additional findings and fixes implemented in the subsequent review.

Uh, both documents comprehensively outline all the issues we identified and rectified, including previously active accounts, Merchant Center duplication, policy violations with creatives, billing irregularities, website issues, 404 redirects, hidden pages, return refund policy updates, and business identity consistency.

We have also ensured that all past Google Ads and Merchant Center accounts associated with the business have been cancelled to maintain strict compliance, despite these corrective measures, our account remains suspended, therefore, we are reaching out to you to review all the attached information and provide your expert opinion on whether this account can realistically be reinstated, before proceeding with your service, we kindly request your 100% confirmation that the suspension on this specific account can be removed, if recovery is possible, we will be happy to engage your services immediately, please review all the attached details, including Google's final email and our documentation, and let us know your honest assessment.

I'm going to show you the details now, so move on over here and on over here, let me show you.

So, let's start from the initial, uh, this is, you know, uh, one of the, the message they got you.

They, hi Google Ads customer, thank you for your patience while we reviewed your account suspension appeal for your Google Ads account 355-044-0543, following a careful review of your account details and the information provided in your appeal, we have confirmed that the account remains in violation of Google Ads policies, therefore, the decision to suspend the account is upheld and it will not be reactivated, please be advised that this suspension applies to the account owner, any current or future Google Ads accounts associated with this owner are also subject to suspension, creating new accounts may lead to further suspensions, so you can see around that they have category refused to reinstate this account.

And these were the observations from them, so the client also had other accounts as well where they thought that the link could have been potentially, we were there and they told that all of these accounts were closed or cancelled.

They also have Merchant Center accounts which they thought that this could be the reason, uh, but they also discussed regarding this, they also had some policy issues with the creatives which were being solved.

So you can see around a lot work was a lot done already done, organization settings, um, account verifi, advertiser verification was in pending because the account is in suspended state and they cannot go further from over here.

They also did the scanning for malware and malicious code on the website where they ensured, uh, using multiple, uh, safe browsing or security checkups to see if there is any issue including Google transparency report, uh, Sucuri which is a very famous.

Plus their details are up to dated, there is no pending payment on the account and the current balance where they are prepared to settle immediately, but they cannot do it right now because the account is in suspended state.

So you can see everything was being provided over here, but the story doesn't end over here, I'm going to show you the other as well.

So this is their other, uh, further, uh, analysis for circumventing system policy violation, they did a thorough audit of the account, hidden unused pages on the website, they looked around on the Shopify, their other pages, this could be a reason.

They looked around for the return refund policy page, uh, all of these things and if there is any difference of opinion or pattern, uh, during checkout, uh, policy and on the policy mentioned on the website.

They looked around for that as well, all of these things, uh, they were stuck in advertiser verification because the account is suspended and they also did continuous auditing and fixing and they identified a potential issue with a local product feed on the Google Merchant Center which could cause a reason.

They also further, uh, you know, disapprovals as I told you before in the part one, they also sorted around, they find it out these as well.

So, moving back, uh, what we did was, uh, we investigated and provided them, you know, the proposed solution.

Where we requested the Google Ads access, also the suspended accounts cannot provide any access, so which is why I had to get their login password, plus we also asked for the Google Search Console, uh, report, we wanted to see and the domain was advertised by third party or not, so and the billing country was Dubai and targeting was Dubai as well, UAE is United Arab Emirates.

Uh, so during the audits, I'm going to show you the audits as well and I'm going to tell you one of the few things which my team did was, although it's a complete team effort, so it's not a single person effort, so credits to the team.

Uh, so during this circumventing system, uh, circumventing system suspension, uh, the team analyzed few things including updated pages include about us, accessibility statement, billing terms and conditions, CCPA policy, contact us page, cookie policy, copyright not, disclaimer policy.

Uh, plus do not sell my information, fact page, privacy policy, return and refund policy page, security statement, shipping policy, terms of service, so each page was, uh, category reviewed for, uh, the suspension.

And, uh, now moving back over here and I'm going to show you, uh, few of the things which were done, uh, during this audit procedure, okay, let's start with one of these audits to show you.

Okay, so multiple audits were done, uh, through the multiple teams and sometimes your wordings could be issue, sometimes there is a checkout error, sometimes it's an unorder error, so a lot was done, uh, UI UX was, uh, relooked, rethought, landing page was redesigned.

Business identity and consistency was being checked, product feed alignment, payment, shipping and policy compliance, technical compliance, so a lot was being rediscussed and re-analyzed, re-evaluated to get it solved.

Another audit where the content and media quality was also being checked, there is any plagiarism, any duplicate images, plus a deep analysis of coding of the website was also being checked.

Uh, UI UX landing page trust was further improved, even, you know, the shipping payment methods you are showing over here was cross-checked, were they actually available during the checkout procedure or not.

Uh, broken links, uh, small errors, SSL, HTTPS, uh, further documentation was being, uh, re-asked from the client, uh, product and feed alignment, uh, ship payment, shipping and policy compliance and a lot technical compliance.

So a lot was checked, a lot was done through the multiple team members and another audit, another day, another audit and I'm just going to summarize over here, okay, this is not the first time audit, but there were multiple audits, I'm going to show you only the major audits.

Also the robots.txt file has another crucial role in getting your account restored because sometimes the crawler is being blocked, knowingly, unknowingly, sometimes there is an app plugin on your or your theme issue, this could be another reasons as well where the client do not look around and there was an extensive communication and consultation was done through the Google team, through the Google chat, email support to for the compliance.

And a lot work was being done over here, I'm going to show you other as well that the Google Search Console issues were also being sorted during the procedure as well.

Uh, you know, you see, you may see around over here that the account suspension appeal was rejected, it's not the like the our first appeal was approved, also, uh, you may see around over here that your appeal is in review, multiple appeals were in the review.

And, uh, you may see around that we also helped in getting the advertiser verification done, you know, which is a separate service we offer as a separate service, but we, you know, here we helped the client with the advertiser verification as well for the compliance.

So, after this, uh, you know, what happened is, uh, that we finally got an email and I'm going to show you the email and approval later on and I'm going to show you the account first.

So, uh, I'm on the account, going to refresh in front of you, so you can have a practical real view.

This is an account and you may see none of your ads are running right now and I'm going to show you the notifications over here where the your account suspension appeal is successful, your appeal will filed on Jan 1 for circumventing systems, advertiser verification suspension was successful.

Your account is unsuspended and is able to run ads again, so yeah, this is a successful Google Ads suspension restoration case study and I'm going to show you the emails now right now from the approvals we got.

So, this is an account re, uh, appeal, uh, is successful and this is an email which we got from the Google.

Hi Google Ads customer, thank you for your patience while we reviewed your account suspension appeal for your Google Ads account, we are pleased to inform you that the review is complete and your account has been reinstated, your account has also passed advertiser verification, so, uh, you can see around, so yeah, this is a successful, uh, restoration case study for Google Ads.

We help clients with Google Ads suspensions, restorations, we help clients, we even provide Google Ads management service, we provide Google Ads accounts as well, we are a full-fledged Google partner company.

Offering a lot of services including suspensions, disapprovals, so yeah, I hope you like our case study and I tried to, you know, discuss regarding a lot of factors which were being done during the process by my team to make it a successful project.

Uh, the client trust and patience is a very crucial thing during the process, so I'm very thankful for that.

I'm also thankful to my team who worked hard to make sure to make this a successful restoration project and, uh, yeah, in case if anyone needs a professional Google Ads management services.

We are a full-fledged marketing company, Google Ads partner based in UAE and helping clients for running their campaign on Google Ads, but if you are stuck somewhere, uh, with suspension or disapproval or a case like circumventing system, we are going to help you with that as well.

So yeah, I look forward working with you, me and my team is looking forward to work with you, I hope you like this case study for Google Ads suspension for circumventing system, thank you for watching, make sure to subscribe to my channel as well, take care and bye bye.