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Behind the Scenes - How Emirates Train Their New Cabin Crew?

Explore Emirates' rigorous 8-week Ab Initio cabin crew training including safety drills, evacuation, firefighting, and customer service.

Ask about this video. Answers come from its transcript only — with the timestamp, so you can check them.

Generated from the transcript and can be wrong — check the timestamp.

Key Takeaways

  • Emirates invests heavily in safety and service training for new cabin crew.
  • Practical drills simulate real emergency situations to prepare crew for quick, efficient evacuations.
  • Training includes both physical exercises and customer service skills.
  • The program is culturally diverse, reflecting Emirates' global workforce.
  • Passing exams and mastering both safety and service are critical for certification.

What the video covers

  • Emirates' Ab Initio cabin crew undergo an intense 8-week training program at the world's largest A380 and 777 training facility.
  • Training includes safety exercises such as emergency evacuation slides, ditching drills in water, and firefighting in simulated smoke-filled cabins.
  • Trainees practice evacuating passengers with disabilities and learn to use life jackets and canopy rafts during ditching scenarios.
  • The program emphasizes quick evacuation with a goal to evacuate an entire aircraft within 90 seconds.
  • Simulated scenarios include sliding from the upper deck of the A380 and searching for passengers in smoke-filled cabins using flashlights.
  • Trainees also learn service skills in economy class, including handling special meals and customer interaction.
  • The training covers grooming standards, uniform fitting, and maintaining Emirates' trademark appearance.
  • Exams follow the practical training to ensure knowledge retention and readiness for real-life situations.
  • The video offers a behind-the-scenes look at the comprehensive preparation and challenges faced by new Emirates cabin crew.
  • Sam Chui experiences some of the training exercises firsthand, providing a unique perspective.

Answers

Questions about this video

What is Ab Initio training at Emirates?

Ab Initio training refers to the initial 8-week intensive program for new Emirates cabin crew, covering safety, emergency procedures, and service skills.

How fast are Emirates cabin crew trained to evacuate an aircraft?

Emirates trains their cabin crew to evacuate an entire aircraft in no more than 90 seconds during emergency situations.

What safety drills do Emirates cabin crew practice during training?

They practice emergency slide evacuations, ditching in water with life jackets and canopy rafts, firefighting in smoke-filled cabins, and assisting passengers with disabilities.

Full Transcript — Download SRT & Markdown

00:00
Speaker A
(upbeat music) - If you have an aviation dream, this is the place for you.
00:15
Speaker A
This is where all the aviation training's happening. - Sam, welcome to the world's biggest A380 and 777 training facility.
00:22
Speaker A
Are you ready for us to explore it? - Let's go. - Let's go. (upbeat music) - [Woman] Keep going, do not stop.
00:30
Speaker A
- I'm not feeling well. (fire blazing) (extinguisher blasting) - Mama, keep pushing, keep pushing.
00:35
Speaker A
(water splashing) - It's incredibly cold here. - [Instructor 3] Throw it over your head and over the side.
00:40
Speaker A
- It's like a little scarf. - No, no, no, no, no. (flight attendant laughs) - No?
00:43
Speaker A
- Just let me help you. (gentle music) - Welcome to our simulated training facility here at Emirates.
00:52
Speaker A
So I'm going to take you through a little bit of the journey about how the Ab Initios do their initial training.
00:58
Speaker A
So, they're going to start with us in safety training, it's a core part of their training.
01:02
Speaker A
We're going to look at some sliding, we're going to look at them ditching in the pool, and then we're going to go and look at them in a smokey cabin, and then firefighting as well.
01:10
Speaker A
So, are you ready to go? - I'm ready to go. But Fiona, before we go, I have a question.
01:14
Speaker A
What is Ab Initio? - So Ab Initio is the initial trainees we have here, and they go through an intense eight week training course before they're then ready to fly with us.
01:23
Speaker A
(gentle music) (flight crew yelling) - [Sam] First time jumping out of the aeroplane? - Yes.
01:34
Speaker A
- [Sam] Are you guys excited? - Yes. - For this exercise, we want you to do this as safe as possible, all right?
01:41
Speaker A
So what I'll ask you to do, instead of jumping I want you to sit down, and I want you to just reach forward, okay?
01:48
Speaker A
Please do not put your hands on the slide 'cause I want to protect your palms.
01:52
Speaker A
This is the Captain, evacuate, evacuate. (alarm ringing) - Leave everything! Open your seat belts!
01:58
Speaker A
Leave everything! Come this way! Open your seat belts! Leave everything! Come this way! - Reach forward with your hands and scoot your bum and down you go.
02:07
Speaker A
- Like this? - Yep, keep going. (trainees laughs) There you go, excellent! Good, next please.
02:11
Speaker A
- [Woman 1] On the ramp like this? Yes. Jovan Andrew. Go ahead, Jovan. Andy.
02:26
Speaker A
Okay, so what we're going to demonstrate now, is two of our crew, so we have a crew member and someone who's incapacitated, whether they're a colleague or a passenger.
02:35
Speaker A
What I want you to do, you're going to sit down first, okay? Take a seat.
02:39
Speaker A
Now you're going to sit right behind her, so your legs are going to go around.
02:43
Speaker A
There you go. Now, I want you to your arms in front and your hands are going to connect.
02:47
Speaker A
So, one hand here. No, no, you're going to hold onto one wrist and then hold onto her other wrist, okay?
02:55
Speaker A
So, you're going to scooch down. - When you have the crew with the passenger with disability coming down, all right?
03:00
Speaker A
Once they land, you will help them to eventually evacuate from the slide, all right?
03:04
Speaker A
- Yeah. - So on each side there. Perfect. Great! Okay, off you go - Thank you.
03:17
Speaker A
- That's a great morning exercise, Fiona. Now, is there a timeframe they must evacuate the whole plane?
03:23
Speaker A
- So we train the crew to evacuate as fast as possible. In fact, our goal is to evacuate an entire aircraft in no more than 90 seconds.
03:31
Speaker A
Okay Sam, so now it's your turn to jump. We're going to go up to the upper deck of the 380 here, and you're going to see what it's like to come down our upper deck slides.
03:38
Speaker A
- This is going to be even higher, and a faster slide, I guess. (upbeat music) (alarm ringing) (upbeat music) - So we go to evacuate from here.
03:55
Speaker A
Are you ready to go? - I'm ready. But I also want to say, this is quite a unique opportunity to jump out from a second upper deck out of the 380.
04:03
Speaker A
Ooh, I'm scared. Okay, so I will do the same, right? - [Fiona] Perfect, that's it.
04:08
Speaker A
So you're going to sit down, you're going to lean forward, try to touch your toes.
04:12
Speaker A
And then when you're ready, you're going to push off. I'll see you at the bottom.
04:15
Speaker A
- See you. - [Fiona] Bye. (Sam exclaiming) - [Instructor 2] Perfect, well done. - The speed was much faster on this one.
04:25
Speaker A
- [Instructor 2] Yeah. - You know, you feel the velocity, really. - [Instructor 2] Yeah, exactly.
04:29
Speaker A
That is what I told you. - Pretty well done for your sliding. It's something we never want to have to do in real life, but it's good that we can practise.
04:35
Speaker A
What we're going to do now is we're going to move to the pool, 'cause the crew are practising a ditching activity.
04:40
Speaker A
- [Sam] Let's go swimming. - [Fiona] All right. (upbeat music) - So on the life jacket you'll have this strap.
04:49
Speaker A
You have your two red toggles, a light that will illuminate once it's in water, a whistle that's on the same side.
04:56
Speaker A
So locate your red toggles, yeah? And I want you to pull. Oh, that's too bad, they don't inflate themselves.
05:04
Speaker A
(all laugh) Okay, so if they don't inflate we'll then have to do so manually.
05:09
Speaker A
So in between the chambers, I want you to inflate your life jacket. So you'll have to use both tubes, okay?
05:16
Speaker A
Go ahead, you'll have to blow into the thing. (upbeat music) - Our initial crew number?
05:30
Speaker A
- 3907! - Are you ready to ditch? - Yes! - What I need you to do is I need you to board on this slide.
05:38
Speaker A
So you're going to go on the left here, you're going to crawl, and you're going to go all the way.
05:42
Speaker A
- You'll never see me doing this again. - So we'll start with the canopy set up.
05:49
Speaker A
Now with the canopy, the idea is to create a tent, or a covering on the slide raft itself to keep us safe from the elements.
05:57
Speaker A
So once these are in place, now we want to put the actual canopy over top.
06:02
Speaker A
All right, everybody has their hands. If you're holding the pole, that's fine. Everyone else, I want you to grab a hand-full of canopy.
06:09
Speaker A
On the count of three. One, two, three, throw it over your head and over the sides!
06:14
Speaker A
There you go. Excellent, so this would be your canopy. Now the canopy itself will protect you from the rain if it's raining, and as well as the sun.
06:29
Speaker A
But we have to keep in mind that we want to keep air flowing through the raft.
06:34
Speaker A
- Like that? - Hm-hmm, go for it. (water splashing) - [Sam] Is it cold there?
06:42
Speaker A
It's very cold? - Yeah. - Breathe in, lean forward. There you go, excellent. Well done, good stuff.
07:01
Speaker A
- Go quickly, go, go, go. One two three. (water splashes) - It's incredibly cold here.
07:15
Speaker A
- [Instructor 3] All right, so I need you to come right here in the centre.
07:23
Speaker A
How do we feel? - Great. - [Instructor 2] Perfect. Comfortable huh? - We can do this all day long.
07:28
Speaker A
- [Instructor 2] All right. - That was great exercise this morning, and they didn't tell me what to expect.
07:33
Speaker A
I just jumped in the water, it's so cold. We're back at changing room. How do you feel, boys?
07:38
Speaker A
- It was okay. It was good to see the real situation. - Was it your first jump as well?
07:43
Speaker A
- It was, it was my first jump. For all of us actually. We've got exams tomorrow, you see how thick it is?
07:48
Speaker A
As thick as a fist. - [Sam] Oh, good luck with the study. - All this knowledge has got to be in here, ready for the exam tomorrow.
07:53
Speaker A
- [Sam] Exams. - Exam, yes. - [Sam] Make sure you pass with flying colours.
07:56
Speaker A
- Perfect, thank you. (upbeat music) - Okay Sam, so we filled the simulator with smoke, we turned the lights off.
08:06
Speaker A
This is our mock-up baby, this is what we want the crew to find. They're going to be wearing their protective equipment, they're going to be using flashlights.
08:12
Speaker A
So let's go and hide the baby in one of the seats so they can go and find it.
08:19
Speaker A
- This is so real, the whole smoke situation in the cabin. I can hardly see myself, and you probably can't see anything else.
08:27
Speaker A
(indistinct) - Just show the way with the flashlight, it's dark. Okay, there's your flashlight.
08:32
Speaker A
Take it off the wall. Perfect. Now remember, you're looking for your baby in the front, okay?
08:38
Speaker A
So talk to each other. Remember, have a look through, use the flashlight, and when you find it bring it up to us here, okay?
08:44
Speaker A
Off you go. - [Trainee] Let Julia check for the first row. On the chairs?
08:49
Speaker A
- [Instructor 4] On the chairs, underneath the chairs. - [Trainee] Okay, I found something.
08:53
Speaker A
Nothing, checking for second row. Nothing here, I'm c
09:05
Speaker A
- Okay, I'm going to check another row in the middle. Yes, I found it!
09:11
Speaker A
- [Fiona] You found it? - Window seat. - Okay. - Good, good. Okay, let's go.
09:16
Speaker A
- [Fiona] Make sure you don't forget any of the row seats? - Are you (indistinct)?
09:21
Speaker A
- I'm not feeling well. - Quickly, quickly, get him out quickly! - You got to take me out.
09:27
Speaker A
- [Trainee] Can you see the floor? - Yeah, yeah, yeah, thank you. (upbeat music) - So we've moved now to a different training facility, which is our real firefighting trainer room.
09:37
Speaker A
And you can see the setup behind me here. So it's a requirement that crew fight real open fire, and you can see that they're practising using the extinguishers in order to extinguish the fire.
09:48
Speaker A
Okay Sam, so this is how we control the fires in the fire room here.
09:51
Speaker A
So we're going to put one on now for the trainees. - I need backup, I need a backup!
10:07
Speaker A
(fire extinguisher spraying) Fire is out! - I need backup! (upbeat music) - You guys ready? - Yeah.
10:28
Speaker A
- If your casualty stands up please remember your positions. - Yeah. - The different positioning of your CPR.
10:32
Speaker A
- Yeah. - So your casualty stands up and they're feeling weak, they collapse in the aisle.
10:38
Speaker A
Your action plan. - Hello, I need senior and AD. - Sir, sir? - Sir?
10:47
Speaker A
- Can you hear me? - Tap another time, tap another time. - Sir, can you hear us?
10:52
Speaker A
- Okay, let's see if he is breathing. - [Instructor 5] No response. - Let's see if he's... - [Instructor 5] No response.
10:55
Speaker A
- One, two, three, four, five, six, seven eight nine 10. He's not breathing. - All right.
11:04
Speaker A
- We need AD! - One, two, three, four, five, six, seven eight nine 10.
11:08
Speaker A
- Thank you, can you please call the purser? - Don't stop, keep going. What did we say?
11:14
Speaker A
Keep going, keep going, keep going. - You can do it. - Okay, maintain the right speed.
11:19
Speaker A
Keep going, do not stop. - Keep going, keep going. - Five, six, seven, eight, nine.
11:23
Speaker A
- [Automated Voice] Do not touch the patient. Stay clear of patient. - Everybody's clear?
11:28
Speaker A
- Clear. - [Automated Voice] Deliver shock now, shock delivered. Pause, begin CPR. - Let's go.
11:37
Speaker A
- I'll take one after 30. - Fine, let's go. Keep going. - 18, 19, 20, 21, 22.
11:43
Speaker A
- Straddle, straddle. Straddling position. - Ladies and gentlemen please, we would like to have any doctor, nurse, or paramedics on board.
11:51
Speaker A
Please come help us. Thank you. - Due to COVID pandemic, we are not allowed to give the breath for the sake of our own safety.
12:00
Speaker A
So we do have equipment that do deliver breath, and so that will be given by a medical volunteer.
12:06
Speaker A
But if we do not have a medical volunteer, then we shall only be doing hands only CPR.
12:12
Speaker A
And this is what the crew are doing. (upbeat music) - Today, we are training you how to deliver a baby.
12:22
Speaker A
So with the childbirth, how do you know that the mother is about to give birth?
12:27
Speaker A
- [Trainee] The water breaks. - She will feel low abdominal pain. - [Instructor 6] Low abdominal pain.
12:32
Speaker A
- The water will break, so she will feel it gushing out. - Oh this is very close then, yeah?
12:37
Speaker A
- [Trainee] An urge to push. - The urge to push, perfect. Now what we need to do as a cabin crew, we need to get all the equipment, get ready to help the mother to deliver the baby safely.
12:47
Speaker A
With on one hand you're going to apply pressure here, and with the other hand, you are placing it in front of the head of the baby, because?
12:56
Speaker A
- You need to support it. - You need to support. If the mother push the baby can actually hit the floor.
13:00
Speaker A
The mother is pushing, what will happen at the next stage? - The fluid will be coming out.
13:05
Speaker A
- Okay, what do we call this? Crowning yeah? So you can see the crown?
13:10
Speaker A
Okay, mama keep pushing! Ask her, encourage her to push. Keep pushing, push more. - Push more. - Push more, push more!
13:20
Speaker A
Okay, the head is out, yeah? So when the head is out, it's very, very important to look around the neck, if the cord is around the neck or no.
13:30
Speaker A
So there's nothing around the neck, very good. The baby will turn, and the other shoulder will go out because all the area that this baby is coming out from is only 10 centimetre, yeah?
13:42
Speaker A
So the baby needs to swim out basically, yeah? Mama, keep pushing, keep pushing, keep pushing.
13:47
Speaker A
We have a girl, bravo! (all cheering) - You can see the cord is connected to the belly of the baby, and the baby is very slippery and you cannot hold the baby.
14:00
Speaker A
It's full of fluid. So very important, when you hold the baby, try to hold like this, under the armpit, yeah?
14:06
Speaker A
Now that the baby is still connected to the cord, this is one, we're going to clamp it.
14:11
Speaker A
Clamp it six inches from the baby's belly. So the first one, six inch, clamp it.
14:17
Speaker A
And the second one? - [Trainee] Nine inch. - Nine inch, perfect. And I'm going to cut in between.
14:24
Speaker A
- You guys did a great job. How many cases do you have on board actually, the mother gave birth just accidentally flying on board?
14:32
Speaker A
- Last year we had three cases. - You do have cases like that, so it's actually a very useful course.
14:37
Speaker A
- Yeah. - Thank you for showing us. (all clapping) (upbeat music) - So Sam, welcome to where all the magic happens.
14:52
Speaker A
This is where the piece of Emirates comes together, our image and uniform session. (upbeat music) - Hello and welcome to the face of Emirates.
15:05
Speaker A
My name is Sally and I'm one of the image and uniform facilitators. Here we are with a very excited group of crew members who just received their uniform, and it's their first day to wear it.
15:15
Speaker A
And I have with me a few of the cabin crew that have volunteered to have their hair done.
15:20
Speaker A
- [Sam] And you just got your uniform? - Yes, today. - [Sam] How does it fit into you?
15:24
Speaker A
- It's very amazing. - [Sam] Really? Did you learn how to do the hair yet?
15:28
Speaker A
- Yeah, I did. - [Sam] Uh-uh. - I mean, it's kind of difficult, but I just started with the hair spray.
15:38
Speaker A
- [Sam] Have you done hair like this, like fly attendant before? - No, it's the first time.
15:42
Speaker A
I mean, we're training today, so. - [Sam] I know, but you're doing it like a pro.
15:46
Speaker A
- Aw, thank you. - [Sam] You know how you're doing it, yeah. - You're very kind, thank you.
15:51
Speaker A
I think that's it. - [Sam] Let's see. - Of course. - So I think she's done an amazing job and definitely ready to go on the first flight.
16:00
Speaker A
What you can see here is the pretty simple, classic bun style, but we do have nationalities of cabin crew up to I think 130 nationalities working for Emirates.
16:09
Speaker A
So of course we have different hair styles, different hair types. And so we need some styles that can actually suit all of them.
16:15
Speaker A
So you'll notice here we do have the option of up-rolls, the French rolls, French braids, so we can actually suit all the different ethnicities.
16:24
Speaker A
Okay, so Sam we're now about to show you the trademark of the Emirates uniform, and that is of course our red hat.
16:32
Speaker A
So we do have some standards of how it should be worn. We have the veil with the seven plates for the seven Emirates, and of course the golden logo, which says Emirates on it.
16:41
Speaker A
We place the hat centre of the head, slightly tilted forward, just above the eyebrow.
16:48
Speaker A
Then we fold the veil, and the fold should be just in the V of the jacket, and gently draped around the back of the neck, and tucked into itself.
17:01
Speaker A
And the completed look. - To show you that little trick, right? That scarf is actually attached onto the hats.
17:08
Speaker A
So, you know, just stick onto it here. Now, lots of passengers are wondering, it's not a one piece, it actually is just attached.
17:14
Speaker A
So we're going to do it together now? - Okay, so you put it on your head.
17:21
Speaker A
- Yes? - And here. - Here? - That's right. You put- - Underneath it?
17:24
Speaker A
- Under, yeah. - Like a little scarf. - No, no, no, no, no. (all laugh) - No?
17:28
Speaker A
- Just let me help you. - Did I do it wrong? - A little bit.
17:32
Speaker A
You look gorgeous. - Ta-dah, how do I look? - [Trainee] Just missing the lipstick.
17:35
Speaker A
- Just missing the red lipstick, right? - Teaching the gentleman how to take care of their nails, doing the manicure and keeping their nails very representable, and neat and tidy at all times.
17:45
Speaker A
- [Trainee] Just soak for a minute here. - [Sam] Only for real men. - [Trainee] Yeah, only for real...
17:48
Speaker A
(all laugh) - [Sam] Okay, so what's the next step after soaking in water? - [Instructor 6] The next step will be of course drying this up and making it ready for filing.
17:58
Speaker A
Nice, not too much, yeah. A bit gently. You have to make it adjust to the end of your nails, because we're not allowed to grow nails as a gentleman.
18:05
Speaker A
Work it on, we give it the very nice end. - [Sam] Oh yeah, it looks polished.
18:12
Speaker A
It looks beautiful now, yeah. - [Instructor 6] Something like that. - What a difference it makes!
18:17
Speaker A
I think some of you have seen Instagram picture from here, right? And this is that room.
18:22
Speaker A
This is where they make all the ladies look like the Emirate standard trademark. How are you feeling right now?
18:29
Speaker A
- I'm feeling fabulous. - And we are proud of this. - Where are you guys from actually?
18:32
Speaker A
- I'm from Brazil. - [Sam] Brazil? - Yeah. - I'm from Uzbekistan. - [Sam] Uzbekistan.
18:36
Speaker A
- Mexico. - [Sam] Oh really? Where are you guys from? - I'm from Brazil.
18:41
Speaker A
- [Sam] Brazil? - Yeah. - Kyrgyzstan. - [Sam] Kyrgyzstan. Wow, lots of different countries.
18:46
Speaker A
All right, good luck with your uniform. Good luck with your imaging, see you. Bye bye.
18:51
Speaker A
(upbeat music) Oh, we just landed, 777 cabin here. - This is where all the fun begins.
19:03
Speaker A
These are our new Ab Initio cabin crew who've just joined us. And today what they are going through is a live demonstration of our economy class service, learning themselves how to service our customers in the economy cabin.
19:16
Speaker A
- All right, Sam. So right now I would like to invite you for our team talk in which we are going to be discussing all the features for today's flight to London.
19:23
Speaker A
So we start the boarding at the door, who's doing that today? Max and? - Theresa.
19:29
Speaker A
- Theresa, perfect. So we're going to be doing the welcome in English. Who's doing that?
19:33
Speaker A
- Camilla. - Then we're going to have the PPE delivery. We'll continue to the children's toy, who's doing that?
19:39
Speaker A
(indistinct) - Yes, correct. So just be mindful of asking the age of your customers, present with the correct toy.
19:48
Speaker A
The menu today for... Where are we going? - To London. - We have two special meals here.
19:56
Speaker A
Which special meals do we have? - Child meal and AVML. - Yes, AVML or Asian vegetarian.
20:03
Speaker A
All right. Now if you have observed, today we do not have the exact same number of casserole.
20:09
Speaker A
In the bottom we have four for chicken, one for beef. And on the other side you have four per chicken and two per beef.
20:18
Speaker A
Do you think you might have a meal shortage? - [Trainee] Maybe. - [Trainee 2] Yes.
20:21
Speaker A
- Let's see how our ideal crew will be dealing with that shortage. All right.
20:26
Speaker A
So I'll start heating up right now, the meals. So when we take off, it's already going to be hot.
20:30
Speaker A
What will you be using to check the temperature? - The drop stick. - The drop sticks, correct.
20:36
Speaker A
- Are we ready to board our customers today? - Yes! - Yes, welcome them with a smile.
20:40
Speaker A
So let's do it together. (all clapping) - Okay, okay. - All right, Sam. Welcome on board to our 777 flight to Heathrow.
20:50
Speaker A
Here at the door, I have my amazing learners operating right now, Maxim and Theresa.
20:56
Speaker A
They're getting ready to board the rest of the learners, who today are our customers.
21:01
Speaker A
- Hi. - Hi. - Hi, how are you? - Welcome. - May I have your response as well?
21:05
Speaker A
- Let me help you reach your seat. - Thank you. - So right now during boarding, we might be faced with some scenarios.
21:11
Speaker A
Tanya for example, is an eight year old unaccompanied minor. That's why we have Miki during boarding, having the introduction to the minor and explaining all the features of the seat and introducing herself.
21:22
Speaker A
- Hello. - Hello. - My name is Miki, one of the cabin crew member.
21:25
Speaker A
- Nice to meet you. - Nice to meet you, Tanya. How are you today?
21:28
Speaker A
- Good, thank you very much. - I just came here to explain all the features you have in front of you.
21:33
Speaker A
This is a little TV just for you. (Tanya gasps) Yeah, do you like Disney movies?
21:38
Speaker A
- Yeah, I love it. - Yeah, we have Disney classics here. - So in this different scenario, we have Stephanie with her baby travelling today.
21:46
Speaker A
That's why Lina will be taking good care of her. - Hi Madam Estephania, how are you today?
21:52
Speaker A
Welcome on board. - Thank you, how are you? - Oh Mashallah, what a baby.
21:56
Speaker A
How old is she? - This is Michelle. - Michelle. Nice to meet you, Michelle.
22:00
Speaker A
- Okay, welcome on board. - Thank you. - Okay, just to inform you, in case you need any help on board.
22:07
Speaker A
You have the lavatory that you will have a table to change the baby as well.
22:12
Speaker A
As well, later on as soon as we are on cruise, we can assist you with baby vaccination.
22:17
Speaker A
(upbeat music) - How many juices do we need per cart? - Three. - Okay.
22:32
Speaker A
I need two more juices here. - Mr Nashi, I bring your drinks. - Yes. - Excuse me.
22:39
Speaker A
All right. - The gin is beefeater. - You did a great job pretending to be opening, 'cause in the training environment that's how we do, we don't actually open.
22:48
Speaker A
However, make sure you open for your customer beforehand. The position of the napkin was correct, the glass in the centre.
22:55
Speaker A
However, bear in mind the way you are holding, it's kind of midway. I would suggest always at the base.
23:02
Speaker A
We don't want to get any close to the rim, but great job so far.
23:05
Speaker A
- Okay. Excuse me, excuse me sir. Thank you, passing through. - [Sam] I was testing you.
23:13
Speaker A
- We are starting now our afternoon tea. Would you like to join us? - [Sam] Yes, please.
23:17
Speaker A
- Okay. - So may I help you with your tray? - [Sam] Yeah, how do I open this?
23:23
Speaker A
Okay. There's no choices, only this? - I will explain for you right now. For today we have a cucumber and cream cheese sandwich, and scones with jam.
23:37
Speaker A
- So what did Sam ask you about the meal choice? - If it's just this option.
23:41
Speaker A
- Definitely. Did you inform him that for this kind of service we only have one option?
23:46
Speaker A
- No, I didn't. - So it's something to bear mind for your future flight.
23:50
Speaker A
I would also like to see a little bit more of confidence on you, 'cause I could see some hand gestures.
23:56
Speaker A
- That was not bad. I actually enjoyed it. I thought it was pretty good.
23:58
Speaker A
I think that thing comes with experience. - Yes. - Once you've done 10 flights, 100 flights, and then it will be a piece of cake.
24:04
Speaker A
- I hope so. - It will be a piece of cake. - Thank you.
24:06
Speaker A
(all cheering) (upbeat music) - [Sam] Surprise. Hey, hi, how are you? I've come to surprise you guys.
24:20
Speaker A
- Thank you. - [Sam] Yeah, how's your assessment going? - Good! - [Sam] Good, good, good.
24:24
Speaker A
We're close to graduating, right? - Yes! - Where did you go today? How was your fight?
24:28
Speaker A
- We went to Karachi. - Karachi? - Yes. - You should take me along with you.
24:33
Speaker A
(all laugh) I just want to say one thing, I know you are so close, eight weeks, almost.
24:37
Speaker A
You're going to graduate and in no time I'll be your passenger and then I'll be proud to see all of you in the cabin.
24:43
Speaker A
Keep a very open mindset, a very open mindset. You'll see lots of weird stuff, but you'll also discover a lot of cool stuff.
24:49
Speaker A
So never lose your cool and you'll go a really long way, all right? And I wish you all the best, group number 3885, right?
24:57
Speaker A
All right, ready to fly? (all cheer) Well, I've seen so much today, so much happening behind this building.
25:08
Speaker A
But what's important, I've seen is, Aviation's recovering. You know, we're passing that COVID challenge, and a lot of new crew are joining.
25:16
Speaker A
This place is buzzing now. - Correct. So every week we have more than a new 100 cabin crew joining our big Emirates family.
25:22
Speaker A
We train them and we give them skills for life. So hopefully next time you will actually see see them on board.
25:27
Speaker A
- See them in the sky. - Yes.
Topics:Emiratescabin crew trainingAb Initio trainingaviation safetyA380 trainingemergency evacuationfirefighting trainingflight attendant trainingaviation careersSam Chui

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