Speaker A
I forgot my password at the ATM. Excuse me, do you work at this bank? Yes, I do. How can I help you?
A beginner English video with dialogues: an ATM PIN reset, ordering vegetarian food at a party, exchanging a wrong-size jacket, and requesting hotel pillows. Practical speaking practice.
Key Takeaways
- The video teaches functional English through realistic everyday scenarios like banking, shopping, dining, and hotels
- Language is simple and repetitive, making it suitable for absolute beginners
- Polite formulas such as 'Excuse me,' 'Could I please...,' and 'Thank you for your help' are modeled throughout
- Viewers learn to ask clarifying questions and confirm information in real situations
What the video covers
- Opens with a bank scene where a customer forgets their ATM PIN and a staff member helps them reset it safely
- Covers advice to avoid obvious PINs like birthdays and not to write the PIN on the card
- A party dialogue shows how to ask whether food is vegetarian, including questions about eggs, cheese, and broth
- A clothes shop scene handles an incorrect jacket size, with an exchange, fitting room use, and a discount card offer
- A hotel scene covers requesting extra pillows, a blanket, and a towel, and adjusting room heat
- A building manager scene addresses a broken elevator, including informing neighbors and helping elderly residents
- Later segments continue with everyday situations such as asking for directions, deliveries, refunds, travel, and shopping
- Dialogues use simple, slow sentence structures suited to beginner English learners
- Each scenario models polite requests, clarifying questions, and short confirmations
Chapters
Full Transcript — Download SRT & Markdown
Speaker A
I have a problem with the ATM. What is the problem? I forgot my password.
Speaker A
Do you mean your PIN number? Yes, my four-digit PIN. I see. Did you try many times?
Speaker A
I tried two times. Both were wrong. Please do not try again right now. Why not?
Speaker A
After three wrong tries, your card may be blocked. Oh, no. I did not know that.
Speaker A
Do not worry. We can help you. Thank you. I really need some cash today.
Speaker A
Do you have your bank card with you? Yes, here it is. And do you have an ID card or passport?
Speaker A
Yes, I have my ID card. Good. Please come inside to the desk. Okay, thank you.
Speaker A
Please sit down here. Thank you. Let me check your account. Of course. Your card is still working. That is good.
Speaker A
Can I make a new PIN today? Yes, you can choose a new PIN on this machine.
Speaker A
That is easy. Please type four new numbers. Okay, done. Now type the same numbers again.
Speaker A
Done again. Perfect. Your new PIN is ready. Can I use it right now? Yes, you can use the ATM now.
Speaker A
That is wonderful news. Please choose a PIN you can remember. Yes, this time I chose one I can remember.
Speaker A
But do not use your birthday. Why not? It is easy for other people to guess.
Speaker A
That is a good point. And never write your PIN on the card. I understand. I will keep it in my head.
Speaker A
Good. Do you need anything else? No, thank you. That is all. Then you can go to the ATM now.
Speaker A
Thank you for your help. You are welcome. Have a good day. You too. Goodbye.
Speaker A
Goodbye. Asking for a vegetarian option at a party. Hi Emma. Thank you for inviting me.
Speaker A
Hi Tom. I am so happy you came. This is a great party. Thank you. Please come in.
Speaker A
Your apartment looks very nice. Thank you. Are you hungry? Yes, a little. The food is on the big table.
Speaker A
It looks delicious. We have chicken, fish, and beef. Oh, I have a small question.
Speaker A
Of course. What is it? I am a vegetarian. Oh, I am sorry. I did not know that.
Speaker A
That is okay. It is not a problem. Do you eat fish? No, I do not eat fish or meat.
Speaker A
Do you eat eggs and cheese? Yes, I eat eggs and cheese. Good. Then you can eat the cheese pizza.
Speaker A
Oh, that sounds great. There's also a big salad. What is in the salad? Tomatoes, cucumbers, lettuce, and olives.
Speaker A
Is there any meat in it? No, it is only vegetables. Perfect. I love salad.
Speaker A
And there's rice with vegetables, too. Is the rice cooked with chicken broth? Good question. Let me ask my sister.
Speaker A
Thank you. That is very kind. She says it is made with vegetable broth. Great, then I can eat it.
Speaker A
I'm glad. Please take a plate. Thank you. Everything looks very good. Next time, I will make more vegetarian food.
Speaker A
You do not need to worry. No, I want all my guests to be happy.
Speaker A
You are a very good host. Thank you. Would you like a drink? Yes, please. Do you have juice?
Speaker A
We have orange juice and apple juice. Orange juice, please. Here you are. Thank you very much.
Speaker A
There's also chocolate cake later. Is the cake okay for me, too? Yes, it is made with eggs, milk, and chocolate.
Speaker A
Then I will save some space for it. Good idea. Enjoy the party. Thank you, Emma. I will.
Speaker A
See you later. See you later. Wrong size order at a clothes shop. Good morning. Can you help me, please?
Speaker A
Good morning. Of course. What can I do for you? I ordered a jacket online last week.
Speaker A
Okay. Is there a problem with it? Yes, it is the wrong size. Oh, I am sorry about that.
Speaker A
I ordered a medium. And what size did you get? I got a large. It is too big.
Speaker A
May I see the jacket, please? Yes, here it is. You are right. This is a large.
Speaker A
I also have the receipt. Thank you. That helps a lot. Can I exchange it for a medium?
Speaker A
Let me check our shop first. Of course. What color is your jacket? It is dark blue.
Speaker A
Okay. One moment, please. Thank you. Good news. We have one medium in dark blue.
Speaker A
Oh, that is great. Would you like to try it on? Yes, please. Where is the fitting room?
Speaker A
It's at the back on the right. Thank you. I will be quick. Take your time.
Speaker A
It fits very well. I am happy to hear that. The sleeves are the right length, too.
Speaker A
Good. Medium is the right size for you. Do I need to pay anything? No, it's the same price.
Speaker A
That is good. I will give you a new receipt. Thank you. Can I keep the bag, too?
Speaker A
Yes, of course. Why did I get the wrong size? I think it was a mistake in our warehouse.
Speaker A
I see. These things happen. Yes, I am very sorry again. It's okay. You fixed it quickly.
Speaker A
Thank you for your patience. No problem. I like this shop. We also have a free discount card.
Speaker A
Oh, what is that? You get 10% off next time. That sounds nice. I will take one.
Speaker A
Here you are. And here's your jacket. Thank you very much. You are welcome. Have a nice day.
Speaker A
You too. Goodbye. Goodbye. Asking for extra pillows at a hotel. Hello, is this the front desk?
Speaker A
Yes, this is the front desk. How can I help you? This is room 412.
Speaker A
Good evening. What do you need? Can I have some extra pillows, please? Of course. How many pillows do you need?
Speaker A
Two more, please. Two extra pillows. No problem. The bed has only two now. I understand. Some guests like more.
Speaker A
Yes, I like to sleep with three pillows. Would you like soft or firm pillows?
Speaker A
What is the difference? Soft pillows are light. Firm pillows are harder. One soft and one firm, please.
Speaker A
Of course. Do you need a blanket, too? Yes, actually. The room is a little cold.
Speaker A
I can send an extra blanket. Thank you. That would be great. You can also turn up the heat.
Speaker A
Where is the heater control? It is on the wall near the door. Oh, I see it now.
Speaker A
Press the up button to make it warmer. Okay, I pressed it. The room will be warm in a few minutes.
Speaker A
Thank you. That is helpful. Do you need anything else? Can I also have one more towel?
Speaker A
Yes, of course. One more towel. How long will it take? About 10 minutes. That is fine. I will wait.
Speaker A
Someone from housekeeping will bring everything. Do I need to pay for these things? No, they are free for all guests.
Speaker A
That is very nice. We want you to be comfortable. Thank you. Your hotel is very good.
Speaker A
Thank you. Is this your first stay with us? Yes, I am here for a business meeting.
Speaker A
I hope your meeting goes well. Thank you. It is tomorrow morning. Then you need a good night's sleep.
Speaker A
Exactly. That is why I need the pillows. Of course, they are on the way.
Speaker A
Thank you very much for your help. You're welcome. Have a good night. Thank you. Good night.
Speaker A
Good night. A broken elevator in the apartment. Hello. Are you the building manager? Yes, I am.
Speaker A
How can I help you? I live in apartment 7B. Okay. Is something wrong? Yes, the elevator is not working.
Speaker A
Oh, no. When did you notice it? This morning at about 8:00. What happened exactly?
Speaker A
I pressed the button, but nothing happened. Did the doors open? No, the doors stayed closed.
Speaker A
Was there a light on the button? No, there was no light at all. Thank you. That information helps.
Speaker A
I had to use the stairs. I am sorry. That is hard from the seventh floor.
Speaker A
Yes, it is. My legs are tired. I understand. I will call the repair company now.
Speaker A
Thank you. When will they come? Usually in two or three hours. Will it be fixed today?
Speaker A
I hope so. I will ask them to come quickly. That is good. My neighbor is very old.
Speaker A
Mrs. Lopez on the sixth floor? Yes, she cannot use the stairs. That is a big problem.
Speaker A
I will check on her. Thank you. She needs to go shopping. Maybe I can help her with that.
Speaker A
That is very kind of you. It is my job to help people here. There is also a family with a baby upstairs.
Speaker A
Yes, they have a stroller, too. The stairs are hard for them. You are right. I will put a sign downstairs.
Speaker A
What will the sign say? The elevator is broken. Repairs are planned for today. That is a good idea.
Speaker A
I will also send a message to all residents. Good. Then everyone will know. Thank you for telling me so early.
Speaker A
No problem. I want to help. Can I call you when it's fixed? Yes. Here is my phone number.
Speaker A
Thank you. I will save it. I will be home after 6:00. I hope it works before then.
Speaker A
Me, too. Thank you for your help. You're welcome. Have a good day. You too. Goodbye.
Speaker A
Goodbye. Asking directions to the nearest ATM. Excuse me
Speaker A
Is there an ATM near here? Yes, there's one very close. Oh, good. Where is it?
Speaker A
It is inside the supermarket on Park Road. Park Road. How do I get there?
Speaker A
Go straight on this street. Straight on this street. Okay. At the traffic lights, turn right.
Speaker A
Turn right at the traffic lights. Yes, that is Park Road. And then? Walk for about 2 minutes.
Speaker A
2 minutes. That is not far. The supermarket is on your left. On my left. What is the name?
Speaker A
It is called Fresh Market. It has a green sign. A green sign. Good. The ATM is just inside the door.
Speaker A
Is the supermarket open now? Yes, it is open until 10:00 at night. Great. Is there another ATM nearby?
Speaker A
Yes, there is one at the bank on Main Street. Is that one closer? No, it is a little farther.
Speaker A
Then I will go to the supermarket. Good choice. Does the ATM charge a fee?
Speaker A
I'm not sure. It depends on your bank. I see. I will check on the screen.
Speaker A
Yes, the screen will tell you. I need cash for a taxi. Many taxis here take cards, too.
Speaker A
Really? I did not know that. Yes, but cash is still useful. That is true. Some small shops want cash.
Speaker A
Exactly. Are you visiting the city? Yes, I arrived this morning. Welcome. I hope you like it here.
Speaker A
Thank you. It looks very nice. The old town is very pretty, too. I will visit it tomorrow.
Speaker A
Good plan. So, straight ahead, right at the lights, and the supermarket is on my left.
Speaker A
Yes, exactly. You'll see the green sign. Thank you very much for your help. You're welcome. Have a nice day.
Speaker A
You too. Goodbye. Goodbye. Ordering prescription medicine. Good morning. I have a prescription. Good morning. May I see it, please?
Speaker A
Yes, here it is. Thank you. Your doctor wrote this yesterday. Yes, I saw her yesterday afternoon.
Speaker A
Let me check if we have this medicine. Of course. I am sorry, we do not have it right now.
Speaker A
Oh, no. Can you order it? Yes, we can order it for you. How long will it take?
Speaker A
It will arrive tomorrow morning. That is fine. I still have some tablets at home.
Speaker A
Good. How many do you have? I have enough for two more days. Then tomorrow should be fine.
Speaker A
Good. What do you need from me? Your full name, please. It is Sarah Collins.
Speaker A
And your date of birth? The 4th of May, 1990. Thank you. And your phone number?
Speaker A
It is 555-0148. We will send you a text when it arrives. Great. What time can I come?
Speaker A
After 10:00 tomorrow. After 10:00. I will remember that. Do you have health insurance? Yes. Here's my insurance card.
Speaker A
Thank you. I will check the number. How much will it cost? With your insurance, it is $8.
Speaker A
Do I pay now or tomorrow? You can pay tomorrow when you pick it up.
Speaker A
That is easier for me. Do you take any other medicine or vitamins? Only vitamins in the morning.
Speaker A
Let me check if you can take them together. Good. I was going to ask.
Speaker A
Please follow your doctor's instructions. Okay. I will do that. The instructions will be on the box, too.
Speaker A
Thank you. That is helpful. Can I keep your prescription here? Yes, of course. Thank you. Everything is ready.
Speaker A
Thank you for your help. You are welcome. See you tomorrow. See you tomorrow. Goodbye.
Speaker A
Goodbye. Canceling a gym membership. Hello, I would like to cancel my membership. Hello, I can help you with that.
Speaker A
Thank you. Can I have your name, please? My name is David Miller. And your membership number?
Speaker A
It is on my card. Here it is. Thank you. Let me find your account.
Speaker A
Of course. Okay, you have a monthly membership. Yes, that is right. May I ask why you want to cancel?
Speaker A
I am moving to another city. Oh, I see. When are you moving? At the end of this month.
Speaker A
We have gyms in other cities, too. Really? Which cities? Where are you moving? I am moving to Riverside.
Speaker A
I am sorry. We do not have a gym there. That is okay. I will find a new one.
Speaker A
Of course. Then we can cancel it. Do I need to pay anything? We need 30 days notice.
Speaker A
What does that mean? You pay for one more month. I see. That is fine.
Speaker A
Your last payment is on November 1st. And after that, no more payments? That is right. No more payments.
Speaker A
Good. Can I still use the gym until then? Yes, you can use it until November 30th.
Speaker A
Great. I still want to swim. The pool is open every day. I know. It is my favorite part.
Speaker A
Please sign this form. Where do I sign? Here, at the bottom. Okay, done. Thank you. I will email you a copy.
Speaker A
Do you have my email address? Is it [email protected]? Yes, that is correct. Then you will get it today.
Speaker A
Thank you. You were very helpful. You are welcome. We will miss you here. I will miss this gym, too.
Speaker A
Good luck in Riverside. Thank you. Have a good day. You, too. Goodbye. Goodbye. Buying a SIM card at the airport.
Speaker A
Hello. Do you sell SIM cards here? Yes, we do. Welcome to the city. Thank you. I just arrived.
Speaker A
How long are you staying? For 2 weeks. Then a tourist SIM card is best.
Speaker A
What does it include? 20 GB of data and 100 minutes of calls. Is that for 2 weeks?
Speaker A
It is for 30 days. How much is it? It is $25. Do you have a bigger plan?
Speaker A
Yes, 50 GB for $40. I use a lot of maps and photos. Then 50 GB is better.
Speaker A
Okay, I will take the bigger one. Good choice. May I see your passport? Why do you need my passport?
Speaker A
It is the law here for all SIM cards. I understand. Here it is. Thank you. This takes 1 minute.
Speaker A
No problem. Can I have your phone, please? Yes, here you are. I will put the new SIM card in.
Speaker A
What about my old SIM card? I will put it in this small bag. Good. I need it at home.
Speaker A
Keep it in a safe place. I will put it in my wallet. Now, I will turn your phone on.
Speaker A
Okay. You have a signal now. Look here. Oh, yes. Four bars. Please try the internet.
Speaker A
The map is working. Great. Your new phone number is on this card. Thank you. Can I call other countries?
Speaker A
Yes, but it costs extra. That is fine. I will use the internet for calls.
Speaker A
That is cheaper, yes. How do I pay? Card or cash. Both are fine. Here is my card.
Speaker A
Please tap here. Done. Payment accepted. Thank you. Thank you for your help. You are welcome. Enjoy your trip.
Speaker A
Thank you. Goodbye. Goodbye. Asking for a window seat on a train. Excuse me, do you work on this train?
Speaker A
Yes, I am the conductor. Can I help you? I have a question about my seat.
Speaker A
Of course. May I see your ticket? Yes, here it is. Thank you. Your seat is 24 in coach C.
Speaker A
Yes, but it is an aisle seat. That is right. Is there a problem? I would like a window seat if possible.
Speaker A
I understand. Many people want a window seat. I want to see the mountains. Yes, the view is very beautiful today.
Speaker A
Are there any free window seats? Let me check my tablet. Thank you. The train is quite full today.
Speaker A
Oh, that is a pity. Wait. There is one free window seat. Really? Where is it?
Speaker A
Seat 31 in coach D. Is coach D next to this one? Yes, it is behind this coach.
Speaker A
Is the seat free for the whole trip? Yes, nobody booked it today. Do I need to pay extra?
Speaker A
No, it is the same price. That is great news. I will change it on your ticket.
Speaker A
Thank you very much. Here is your ticket. It says seat 31 now. Can I move now?
Speaker A
Yes, you can go now. I have a big bag. Is there space? Yes, there is space at the end of coach D.
Speaker A
Good, I will put it there. Please keep your small bag with you. Of course, it has my laptop.
Speaker A
Good, keep it close. When do we see the mountains? In about 40 minutes. Then I have time to get a coffee.
Speaker A
The cafe is in coach B. Thank you. You have been very helpful. You're welcome. Enjoy the view.
Speaker A
I will. Have a good day. Thank you. Goodbye. Goodbye. Asking about delayed delivery. Hello.
Speaker A
I am calling about my order. Hello, I can help you with that. My package did not arrive today.
Speaker A
I am sorry. What is your order number? The order number is 4589. 4589. Let me check the computer.
Speaker A
Thank you. I expected it yesterday. Yes, I see your order right here. Is there a delay with the delivery?
Speaker A
Yes, the delivery truck had a problem. Oh, I see. What was the problem? The engine stopped working this morning.
Speaker A
That is unfortunate. When will it arrive? It will arrive tomorrow before noon. Are you sure it will come tomorrow?
Speaker A
Yes, a new truck will deliver it. Can I track the package online? Yes, I can send a tracking link.
Speaker A
Please send it to my email address. What is your email address, please? It is [email protected].
Speaker A
Thank you. I just sent the link now. Thank you very much. I got it.
Speaker A
Is there anything else I can help with? No. I just really need that package.
Speaker A
I understand. Does it contain important items? Yes, it is a birthday gift for my son.
Speaker A
Do not worry, it will arrive on time. His birthday is on Thursday. Then you will have it well before then.
Speaker A
That makes me feel much better. We apologize again for the delay. That is okay.
Speaker A
Things like this happen. Thank you for your patience today. Thank you for checking for me.
Speaker A
Have a nice day, ma'am. You too. Goodbye. Goodbye. Asking for a refund for a canceled event.
Speaker A
Good afternoon. I need some help, please. Good afternoon. How can I assist you? The music concert was canceled tonight.
Speaker A
Yes, that is correct. I am sorry. I would like a full refund, please. Of course. Did you buy tickets online?
Speaker A
Yes, I bought two tickets online last week. May I have your name and ticket code?
Speaker A
My name is Mark. Code 882. Mark, code 882. Let me see. Thank you. I hope it is easy.
Speaker A
Yes, I see your two tickets here. Can I get my money back today? We can process the refund right now.
Speaker A
How long does the refund take? It takes three to five business days. Will the money go back to my card?
Speaker A
Yes, directly to your credit card. That is good. Why was it canceled? The lead singer became sick today.
Speaker A
Oh, that is very sad to hear. Yes, everyone was very disappointed. Will they reschedule the concert later?
Speaker A
Maybe next month, but we do not know yet. Okay, I will look for updates later.
Speaker A
I have sent your refund request now. Will I get a confirmation email? Yes, it will arrive in a few minutes.
Speaker A
Perfect. I see the message on my phone. Is there anything else you need today?
Speaker A
No, that was everything I needed. Thank you for being so understanding. Thank you for your fast help today.
Speaker A
You are very welcome. Have a good evening. You too. Goodbye. Goodbye. Asking a neighbor to accept a package.
Speaker A
Hello, Paul. Do you have a moment? Hi, Anna. Yes, of course. What is up?
Speaker A
I have a small favor to ask you. Sure. What do you need help with?
Speaker A
I am going to work all day tomorrow. Okay. Are you expecting a delivery? Yes, a package is coming tomorrow afternoon.
Speaker A
What time will the package arrive? The driver said between 2:00 and 4:00. I will be home all afternoon tomorrow.
Speaker A
Could you please accept the package for me? Yes, absolutely. I can do that for you.
Speaker A
Thank you so much. That is very kind. Is the box very heavy or large?
Speaker A
No, it is just a small box of box. That is easy. The driver can leave it here.
Speaker A
I will collect it after 6:00. That is fine. I will be here then. I really do not want it left outside.
Speaker A
I understand. It might rain tomorrow, too. Yes, exactly. That is why I asked. Neighbors should always help each other out.
Speaker A
You are always so helpful, Paul. It is no problem at all, Anna. I can bring you some cake tomorrow evening.
Speaker A
Oh, that sounds very delicious. Thank you. I baked chocolate cake this morning. Chocolate is my favorite kind of cake.
Speaker A
Perfect. I will bring a big slice. I look forward to it tomorrow, then. I will leave for work early tomorrow.
Speaker A
Have a safe journey to work. Thanks. See you tomorrow evening, Paul. See you tomorrow, Anna. Have a good night.
Speaker A
Good night. Setting up a smart home device. Can you help me with this smart speaker?
Speaker A
Sure. Did you unbox it already? Yes, it is on the table right here. First, we must plug it into power.
Speaker A
Okay, I am plugging the cable in now. Good. Do you see a light on top?
Speaker A
Yes, an orange light is flashing now. Great. Now open the app on your phone.
Speaker A
I downloaded the smart app yesterday. Open it and press add new device. Okay, I pressed the button just now.
Speaker A
Does the app see the smart speaker nearby? Yes, it says smart speaker found. Now connect it to your home Wi-Fi.
Speaker A
I need to type my Wi-Fi password. Make sure you type it correctly. Done. It is connecting to the network now.
Speaker A
It usually takes about 1 minute. Look, the light turned blue now. That means it is connected to Wi-Fi.
Speaker A
Can I try speaking to it now? Yes. Say hello to test the microphone. Hello.
Speaker A
What time is it right now? Look, the speaker is answering your question. Wow, that was so easy and fast.
Speaker A
You can also use it to play music. Can it play my favorite song? Yes. Just ask it to play the song.
Speaker A
This device is very useful and fun. Technology is very helpful at home. Thank you for helping me set it up.
Speaker A
You are very welcome. Enjoy your device. I will. Have a nice afternoon. You too. Goodbye for now.
Speaker A
Goodbye. Renting an electric scooter. Excuse me, how do I rent this scooter? Hello. You need to use our mobile app.
Speaker A
I see. Do I scan this QR code? Yes. Scan the code on the handlebars.
Speaker A
Okay. I scanned it with my phone camera. Does the app open on your screen now?
Speaker A
Yes. It asks for a payment method. You can enter a credit card or debit card.
Speaker A
I typed my card number just now. How much does it cost per minute? The app says 20 cents per minute.
Speaker A
Yes, plus $1 to unlock it. That is cheap. Is the battery full? Let me check the display on the scooter.
Speaker A
The screen says 80% battery left. That is enough for a long ride today. How do I make the scooter move forward?
Speaker A
Push with your foot, then press this lever. And how do I stop the scooter safely?
Speaker A
Use the brake handle on the left side. Is a helmet required in this city?
Speaker A
Yes, please wear a helmet for safety. I have my helmet in my backpack. Excellent. Always ride on the bike paths.
Speaker A
Can I park it anywhere when I finish? Park it near a public bike rack, please.
Speaker A
Understood. I am ready to start now. Press start ride in your mobile app. It unlocked. The green light is on.
Speaker A
Have a fun and safe ride around town. Thank you for your instructions today. You are welcome. Enjoy the sunshine.
Speaker A
I will. Goodbye for now. Goodbye. Asking for directions to the train station. Excuse me, where is the train station, please?
Speaker A
The train station is not far from here. Can I walk there from this street?
Speaker A
Yes, it takes about 10 minutes on foot. Which direction should I walk first? Walk straight down this road for two blocks.
Speaker A
Straight down this road for two blocks. Okay. Then turn right at the big supermarket.
Speaker A
Turn right at the supermarket. I see. After that, cross the wide main street. Is there a pedestrian crossing or bridge?
Speaker A
Yes, there is a traffic light right there. Good. What do I see after the street?
Speaker A
You will see a tall clock tower. Is the train station near the clock tower?
Speaker A
Yes, the station is directly behind it. That sounds very easy to find. Yes, you cannot miss the clock tower.
Speaker A
Is there a bus if I get tired? Yes, bus number five goes to the station.
Speaker A
Where is the nearest bus stop located? There is a bus stop across the street.
Speaker A
I think I will walk. The weather is nice. Yes, it is a very pleasant walk today.
Speaker A
Are there ticket machines at the station? Yes, inside the main entrance hall. Excellent. Thank you for your detailed help.
Speaker A
You are very welcome. Have a good trip. Thank you. Have a great afternoon. You too. Goodbye.
Speaker A
Goodbye. Returning a rental car. Good morning. I am returning this rental car. Good morning. Welcome back. Was everything okay?
Speaker A
Yes, the car drove very smoothly. Glad to hear. May I have the key? Here is the key to the car.
Speaker A
Thank you. Did you fill the gas tank? Yes, I filled it at the station nearby.
Speaker A
Let me check the fuel gauge on the screen. Of course, it should be completely full.
Speaker A
Yes, the tank is full. Thank you. Did I drive over the kilometer limit? Let me check the odometer reading now.
Speaker A
I drove about 300 km total. Your limit was 400, so you are fine. That is great news. No extra charges then?
Speaker A
No extra charges for distance at all. Is there any damage to inspect? I will walk around the car quickly now.
Speaker A
Sure, I was very careful with it. The car looks very clean and undamaged. I parked it carefully every night.
Speaker A
Thank you for taking good care of it. Can I get my final receipt now?
Speaker A
Yes, I am printing your receipt right here. Does this include the initial deposit? The deposit will be returned to your card today.
Speaker A
Wonderful. How long does that take? It usually takes 1 to 2 business days. That is fine with me. Thank you.
Speaker A
Here is your printed receipt, ma'am. Thank you for your helpful service today. You're welcome. Thank you for choosing us.
Speaker A
I will rent from you again next time. We look forward to seeing you again.
Speaker A
Have a good day. You too. Goodbye. Asking for a hotel room upgrade. Good evening. I am checking in now.
Speaker A
Good evening, sir. Welcome to our hotel. My booking is under David Miller for two nights.
Speaker A
Yes, I see your booking for a standard room. Is it possible to get a room upgrade?
Speaker A
Let me check our available rooms tonight. It is my wedding anniversary today. Happy anniversary.
Speaker A
Let me see what we have. I would love a room with a sea view.
Speaker A
We have a deluxe room on the top floor. Does that room have a sea view balcony?
Speaker A
Yes, it has a beautiful ocean view balcony. How much extra does the upgrade cost?
Speaker A
Normally $50, but it is $30 for you tonight. $30 per night? That sounds fair.
Speaker A
Yes, $30 extra per night. I will take the deluxe room upgrade, please. Wonderful. I will update your reservation now.
Speaker A
Thank you so much. My wife will be happy. We also offer a complimentary glass of juice.
Speaker A
Oh, that is a very sweet gesture. Here are your room keys for room 804.
Speaker A
Room 804 on the eighth floor? Yes, take the elevator to the eighth floor. Is breakfast included with this room?
Speaker A
Yes, breakfast is served from 7:00 to 10:00. Perfect. Where is the hotel restaurant? The restaurant is in the ground floor lobby.
Speaker A
Thank you for your help and kindness tonight. It is my pleasure. Enjoy your special stay.
Speaker A
Thank you very much. Have a good night. You too, sir. Goodbye. Goodbye. Reporting a stolen phone.
Speaker A
Excuse me, officer. I need help urgently. Hello, ma'am. Calm down. What happened? Someone stole my mobile phone just now.
Speaker A
Where were you when it was stolen? I was sitting in the park cafe. Did you see the person take your phone?
Speaker A
No. I left it on the table briefly. What make and color is your phone?
Speaker A
It is a black smartphone with a clear case. What time did this happen exactly?
Speaker A
About 10 minutes ago, around 3:00. Did anyone near you see anything suspicious? A man in a blue jacket walked past.
Speaker A
Did he walk away quickly toward the street? Yes. He walked very fast toward the bus stop.
Speaker A
I will fill out a police report now. Can you track the phone using GPS?
Speaker A
Yes, if you have another device with you. I have my laptop inside my bag here.
Speaker A
Connect to Wi-Fi and open the tracking app. Okay. I am logging into my account now.
Speaker A
Do you see the location on the map? Yes. It shows the phone near Main Street.
Speaker A
Main Street is two blocks away from here. My colleague is standing right near Main Street.
Speaker A
I will call another officer on duty there. Thank you. Here is the exact street address.
Speaker A
Stay here while we check that location. Thank you so much for helping me, officer.
Speaker A
Do not worry. We will do our best. I hope I can get my phone back.
Speaker A
We will update you in a few minutes. Thank you. I will wait right here.
Speaker A
Stay calm. See you in a moment. I will wait here. Applying for a visa to Turkey.
Speaker A
Good morning. I want to apply for a visa. Good morning. Which country are you visiting?
Speaker A
I am planning to visit Turkey. Turkey. Is it for tourism or business? It is for a short holiday trip.
Speaker A
How many days will you stay in Turkey? I will stay for 10 days in total.
Speaker A
Do you have your passport with you? Yes, here is my valid passport. It must be valid for at least 6 months.
Speaker A
Yes, my passport expires in 3 years. That is fine. Do you have passport photos?
Speaker A
Yes, I have two recent color photos. Great. Please fill out this application form. Should I write in capital letters?
Speaker A
Yes, please use clear capital letters. Do I need to show my hotel booking? Yes, you need your hotel reservation and flight ticket details.
Speaker A
I have all those printed in my folder. Perfect. Let me check your document list.
Speaker A
Is everything complete and correct? Everything looks very good and complete. How much is the visa application fee?
Speaker A
The fee is $60 today. Can I pay with my debit card? Yes. Tap your card on the machine here.
Speaker A
Done. How long will the visa take? It takes about 3 to 5 working days.
Speaker A
Will you send my passport to my house? Yes, by mail or you can collect it here.
Speaker A
I will collect it here next week. Here is your payment receipt and reference number.
Speaker A
Thank you very much for your helpful guidance. You are welcome. Have a wonderful trip to Turkey.
Speaker A
Thank you. Have a great afternoon. You too. Goodbye. Goodbye. Asking for a day off work.
Speaker A
Good morning. Do you have a minute? Good morning. Yes, I do. What is it?
Speaker A
I need to ask you about next Friday. Next Friday? Let me check the schedule.
Speaker A
I hope it is not a busy day. It is not too busy. Why do you ask?
Speaker A
I would like to take a day off work. A day off? Is everything okay?
Speaker A
Yes, my sister is getting married. Oh, that is wonderful news. Congratulations. Thank you. The wedding is in another city.
Speaker A
I see. Will you travel on Thursday night? No, I will drive on Friday morning.
Speaker A
That sounds like a long drive. Yes, it is 4 hours away. So, you need Friday off to travel?
Speaker A
Yes, exactly. I need the whole day. Will you come back on Monday? Yes, I will be here on Monday morning.
Speaker A
Let me look at the team calendar. Thank you. I know it's short notice. John is also away next Friday.
Speaker A
Oh, I did not know that. But Sarah and Tom will be here. They can cover my morning shift.
Speaker A
Yes, I think we will be fine. So, is it okay if I take the day off?
Speaker A
Yes, you can have the day off. Thank you very much. I appreciate it. You're welcome. Enjoy the wedding.
Speaker A
I will. It will be a happy weekend. Please send me an email request today.
Speaker A
I will send it right now. Make sure you write the exact dates. I will write Friday the 12th.
Speaker A
That is perfect. Thank you again for understanding. No problem at all. Have a great time.
Speaker A
I will see you later. Goodbye. Goodbye. A dead phone battery while using maps. Oh, no. This is very bad.
Speaker A
Are you okay? What is wrong? My phone just died. The The is black. Did you forget to charge it?
Speaker A
No, I was using the map app for an hour. Map apps use a lot of battery.
Speaker A
Yes, they do. Now we are lost. We are not lost. We are on Main Street.
Speaker A
But I do not know where the restaurant is. Do you remember its name? Yes, it's called the Blue Fish.
Speaker A
That's a famous seafood place. Yes, have you been there before? No, but I know it's near the river.
Speaker A
The river is far from here. It's only a 10-minute walk. Do you have your phone with you?
Speaker A
Yes, but my internet is not working. So, you cannot use the map either? No, I cannot. We have to walk and look around.
Speaker A
Maybe we can ask someone for directions. That's a good idea. Let's ask that man.
Speaker A
No, he's walking too fast. How about the woman in the blue coat? Okay, I'll ask her.
Speaker A
Wait, look at that big sign over there. Where? I don't see it. Across the street, past the coffee shop.
Speaker A
Oh, I see it now. It says the Blue Fish. Yes, we found it without the map.
Speaker A
That's so lucky. I was very worried. See, we don't always need phones. You're right, but I need to charge it soon.
Speaker A
You can ask the restaurant for a charger. I hope they have one for my phone.
Speaker A
I'm sure they do. Let's go inside. Yes, I'm very hungry now. Me, too. Let's eat.
Speaker A
Thank you for helping me find it. You're welcome. Let's go. Explaining a food allergy at a dinner party.
Speaker A
This dinner party is lovely. Thank you. I am glad you came. The house looks beautiful tonight.
Speaker A
Thank you. Please sit at the table. It smells very good in here. I made chicken with peanut sauce.
Speaker A
Oh, did you say peanut sauce? Yes. It is a special family recipe. I am so sorry, but I cannot eat that.
Speaker A
Oh, no. Do you not eat peanuts? No, it is not that. I have a food allergy.
Speaker A
A peanut allergy? Is it bad? Yes, it is very bad. I cannot eat any nuts.
Speaker A
I am so sorry. I did not know. Please do not apologize. It is my fault.
Speaker A
You should have told me before you came. I know. I completely forgot to mention it.
Speaker A
What happens if you eat peanuts? My face gets red and I cannot breathe well.
Speaker A
That sounds very dangerous. It is. I have to be very careful. I will take the chicken back to the kitchen.
Speaker A
No, please. Everyone else can enjoy it. Are you sure? What will you eat? I can eat the salad and the bread.
Speaker A
That's not enough for dinner. Really, it is fine. I'm not very hungry. Wait, I have some plain fish in the fridge.
Speaker A
You do not need to cook again for me. It will only take 10 minutes to bake.
Speaker A
If it is easy, that would be wonderful. It is very easy. Just lemon and herbs.
Speaker A
That sounds delicious. Thank you so much. You are welcome. I want you to eat well.
Speaker A
You are a very kind host. Next time, please tell me about your allergies. I promise I will tell you next time.
Speaker A
Good. Now, please enjoy the salad first. I will. It looks very fresh. I will be right back with the fish.
Speaker A
Upgrading a rental car. Good morning. I have a car reservation. Good morning. Can I have your name, please?
Speaker A
Yes, my name is Anna Clark. Thank you, Anna. Let me find your booking. I booked a small car for 3 days.
Speaker A
Yes, I see it here. An economy car. That is right, but I changed my mind.
Speaker A
Do you want to cancel the reservation? No, I want a bigger car instead. Oh, you want to upgrade your vehicle.
Speaker A
Yes, exactly. Do you have any SUVs? Let me check our available cars. My friends are coming with me now.
Speaker A
I understand. You need more space. We have three large suitcases, too. A small car is too small for that.
Speaker A
Yes, it is. Do you have an SUV? We have a silver SUV available today.
Speaker A
That sounds perfect. How much is it? The small car was $40 a day. Yes, I already paid $120.
Speaker A
The SUV is $60 a day. So, I need to pay 20 more per day?
Speaker A
Yes, that's $60 extra for 3 days. That is fine. I will take it. Excellent. Can I see your driver's license again?
Speaker A
Yes, here is my license and my credit card. Thank you. Let me print the new contract.
Speaker A
Does the SUV take regular gas? Yes, it takes regular gas. And I return it with a full tank.
Speaker A
Yes, please bring it back full. Okay, I understand the rules. Please, sign your name at the bottom here.
Speaker A
There you go. I signed it. Thank you. Here are the keys to the SUV.
Speaker A
Where is the car parked? It's in space number 12 outside. Thank you very much for your help.
Speaker A
You are welcome. Have a safe drive. Returning a library book late. Good afternoon. [clears throat] I need to return this book.
Speaker A
Good afternoon. Please, put it on the desk. Here it is. I am very sorry.
Speaker A
Sorry? Is the book damaged? No, the book is fine, but it is late. Let me scan the barcode to check.
Speaker A
It was due last Monday. Yes, I see that on the computer. I completely forgot about it.
Speaker A
It happens sometimes. Do not worry too much. Do I have to pay a fine?
Speaker A
Yes, we have a small late fee. How much is the fee? It's 50 cents for every late day.
Speaker A
So, it's 7 days late. That makes it $3.50. That's not too bad. I can pay now.
Speaker A
You can pay with cash or a card. I have exact cash. Here is $4.
Speaker A
Actually, wait. I see something else. What is it? Is there another problem? Today is a special day at the library.
Speaker A
A special day? What do you mean? It's amnesty week for late books. What does amnesty week mean?
Speaker A
It means we remove all late fees this week. Really? So, I don't have to pay?
Speaker A
That's correct. You don't owe anything. That's wonderful news. Thank you. Put your money away. You're all set.
Speaker A
I am very lucky today. Yes, you are, but please try to be on time.
Speaker A
I will. I will write the date in my calendar. That's a very good habit.
Speaker A
Would you like me to put the book on the shelf? No, thank you. I'll do it later.
Speaker A
Okay. Thank you again for your help. You're welcome. Have a nice afternoon. You, too.
Speaker A
Goodbye. Goodbye. Arriving late at the movie theater. Hurry up. We are already late. I'm walking as fast as I can.
Speaker A
The movie started 10 minutes ago. I know. The traffic was very bad. We should have left the house earlier.
Speaker A
You are right. I am sorry about that. Where are tickets? They are on my phone. Let me find them.
Speaker A
Please be quick. We need to go inside. Here they are. Screen number four. Screen number four is down the hall.
Speaker A
Do we have time to buy popcorn? No, we're already missing the movie. But I'm very hungry.
Speaker A
You can eat after the movie. Let's go. Okay. Okay. We will just watch the movie.
Speaker A
Here is screen number four. Open the door quietly. It's very dark in here. Yes, the movie is playing. Be quiet.
Speaker A
I cannot see our seats. What row are we in? We are in row F, seats 10 and 11.
Speaker A
Let me use my phone flashlight. No, turn that off. People are looking at us.
Speaker A
But we cannot see anything. Let your eyes adjust to the dark. Okay. I think I see row F now.
Speaker A
Is it the middle row? Yes. Follow me. Excuse me. Sorry. Sorry. Excuse me. We are going to our seats.
Speaker A
Here they are. Sit down. Finally, we made it. What is happening on the screen?
Speaker A
I don't know. We missed the beginning. I think he's the bad guy. Yes, he looks very angry.
Speaker A
Next time, we leave home an hour early. I promise we will. Now, let's watch.
Speaker A
Okay. Be quiet now. I am quiet. Reporting a leaking sink. Hello. Is this the building manager?
Speaker A
Yes, this is Sarah. How can I help you? Hi Sarah. I live in apartment 4B.
Speaker A
Hello. Is everything okay in 4B? No, I have a problem in the kitchen. What kind of problem is it?
Speaker A
The sink is leaking water. Is it leaking from the top or the bottom? It is leaking from the pipe underneath.
Speaker A
Is there a lot of water on the floor? Yes, there is a big puddle right now.
Speaker A
Did you put a bucket under the pipe? Yes, I put a large plastic bucket there.
Speaker A
Good. Is the bucket filling up quickly? Not very quickly, but it drips constantly. Drip, drip, drip. I understand.
Speaker A
Can someone come and fix it today? I will call the plumber right now. Do you think he can come this morning?
Speaker A
He is usually busy in the mornings. I have to go to work at 2:00.
Speaker A
Let me see if he can come before noon. That would be very helpful. If he cannot, can I open your door for him?
Speaker A
Yes, you have a spare key, right? Yes, I have the master key in my office.
Speaker A
Then that is fine. He can come anytime. I will stay with him while he fixes it.
Speaker A
Thank you. I do not want the floor ruined. Don't worry, we will take care of it.
Speaker A
Should I turn off the water valve? Yes, that is a very smart idea. The valve is under the sink, correct?
Speaker A
Yes, turn it to the right to close it. Okay, I will do that right now.
Speaker A
I will call you after the plumber finishes. Thank you, Sarah. I appreciate it. You're welcome. Have a good day at work.
Speaker A
Thank you. Goodbye. Goodbye. Explaining a hairstyle to a hairdresser. Good morning. I have an appointment at 10.
Speaker A
Good morning. Please sit in this chair. Thank you. This chair is very comfortable. What are we doing with your hair today?
Speaker A
I want to cut it quite short. How short do you want to go? I want it above my shoulders.
Speaker A
Above the shoulders. That is a big change. Yes, it is. My hair is very long now.
Speaker A
Are you sure you want it that short? Yes, I am sure. Summer is coming soon.
Speaker A
Short hair is much cooler in the summer. Exactly, and it is easier to wash.
Speaker A
Do you want layers in your hair? What do layers look like? They make your hair look thicker and bouncier.
Speaker A
Oh, yes. I would like some layers, please. Do you have a picture on your phone?
Speaker A
Yes, I do. Let me show you. Let me see. Oh, that is a nice style.
Speaker A
Do you think it will look good on me? Yes, it is perfect for your face shape.
Speaker A
That makes me happy to hear. Do you want to change your hair color, too?
Speaker A
No, I want to keep my natural brown color. Just a cut and wash them.
Speaker A
Yes, please. And blow dry it at the end. Of course. Let's wash your hair first.
Speaker A
Is the water warm? I don't like cold water. I will make it nice and warm for you.
Speaker A
Thank you. You are very kind. Lean your head back into the sink. Like this? Is this okay?
Speaker A
Perfect. Close your eyes and relax. This is my favorite part of the salon. The head massage is always popular.
Speaker A
I can see why. It feels great. We'll start cutting in 5 minutes. I'm excited to see my new look.
Speaker A
I promise you'll love it. Asking for a fitting room. Excuse me, do you work here?
Speaker A
Yes, I do. How can I help you? I want to try on these jeans.
Speaker A
Of course. The fitting rooms are at the back. Are they open right now? Yes, they are.
Speaker A
How many items do you have? I have two pairs of jeans and a shirt.
Speaker A
So, you have three items in total. Yes, just three things. Please take this red plastic number with three on it.
Speaker A
Thank you. What do I do with this? Hang it on the door of your fitting room.
Speaker A
Okay, I will do that. Room number four is empty for you. Thank you. I will go there now.
Speaker A
Let me know if you need a different size. Actually, I'm not sure about this shirt.
Speaker A
What size is the shirt you have? This one is a medium. Does it look too small?
Speaker A
It might be. Do you have a large? Let me check the shelf for you.
Speaker A
I can wait here while you look. I will be very quick. Take your time. I'm not in a hurry.
Speaker A
Here is the large shirt in blue. That's perfect. Thank you so much. So, now you have four items to try.
Speaker A
Yes, I will give you back the red number three. Here is a number four for the door.
Speaker A
Thank you. You are very helpful. You are welcome. Room four is ready for you.
Speaker A
I will try everything on now. The mirror in that room is very good. Good. I need to see how the jeans fit.
Speaker A
Call my name if you need more help. What is your name? My name is Lisa. I will be right outside.
Speaker A
Thanks, Lisa. I'm going in now. Take your time. Checking if the train goes to the airport.
Speaker A
Excuse me, sir. Can I ask you a question? Yes, of course. What do you need?
Speaker A
I need to go to the international airport. Okay, you are at the right train station.
Speaker A
Does this train go to the airport? No, this is the yellow line train. Oh, no. I am on the wrong platform.
Speaker A
Yes, you need the blue line train. Where do I find the blue line? You have to go downstairs.
Speaker A
Downstairs? Are there stairs or an elevator? There's an elevator behind that coffee shop. I see the coffee shop. Thank you.
Speaker A
Go down to level two for the blue line. Level two. Do I need a special ticket?
Speaker A
No, your normal city ticket works for the airport. That is good to know. I was worried.
Speaker A
The blue line train comes every 10 minutes. Is it a long ride to the airport?
Speaker A
It takes about 40 minutes from here. 40 minutes. I have plenty of time. What time is your flight?
Speaker A
My flight leaves at 3:00. It is only noon now. You are very early. I like to arrive early. Airports are stressful.
Speaker A
Yes, they are. Especially the security lines. Exactly. Do you travel often? Yes, I fly for work every week.
Speaker A
Then you know this station very well. Yes, I come here all the time. Do I take the train going north or south?
Speaker A
You need to take the train going north. North on the blue line, level two.
Speaker A
You got it perfectly. Will the screen say airport? Yes, it will say airport terminal in bright letters.
Speaker A
Thank you so much for your help. You are very welcome. Have a safe flight.
Speaker A
I will. Have a nice day. Goodbye. Goodbye.
Topics:English speaking practiceEnglish conversationbeginner EnglishATM dialoguerestaurant Englishshopping Englishhotel Englisheveryday EnglishESL listeningEnglish for beginners
