This complex is called the transcription initiation complex and contains the RNA polymerase II enzyme along with additional proteins or protein complexes known as transcription factors.
RNA polymerase typically will start to synthesize the RNA, but the RNA product will diffuse away after it has reached a length of just a few base pairs.
The more highly phosphorylated CTD will also recruit additional RNA processing enzymes that will be needed to complete processing of the transcript at the end of the transcription cycle.
The transcription factor TF2S can rescue the stalled polymerase by binding in the funnel region and promoting cleavage of the three prime end of the RNA that is unpaired.