**Speakers are separated incorrectly — SozAI Help**
Source: https://sozai.app/help/transcription/speakers/

# Speakers are separated incorrectly

 Updated 6 October 2026 · 2 min read

**In short** The AI separates speakers automatically and can be wrong. In the recording, tap a speaker label: you can name the person, merge two speakers into one, or change the speaker of a single line.

## How to fix the speakers

### iPhone and iPad

1. Open the recording on the Text tab.
2. Tap the speaker label above a line (for example, “Speaker B”).
3. Choose an action: rename, Someone else said this or All speakers in this recording.

### Android

1. Open the recording on the Text tab.
2. Tap the speaker label above a line (for example, “Speaker B”).
3. Choose an action: rename, Someone else said this or All speakers in this recording.

### Web

1. Open the recording. The text is on the left; on a narrow screen it is the Text tab.
2. Click the speaker’s name next to a phrase (for example, “Speaker B”). A card opens; Voice plays a sample of that speaker when the recording has audio.
3. Type a name and click Rename everywhere. Same person as… merges this speaker into another one; Only this fragment gives one phrase to someone else or to + New speaker.

## What each action does

- **Rename** replaces “Speaker B” with a name everywhere in this recording. Keep the name short: the app will not save one that is too long.
- **Someone else said this** changes the speaker for the chosen line only.
- **This is the same person as…** merges two speakers when the AI split one person in two. The app asks “Merge speakers?”.

After renaming, the app offers “Rebuild the notes with names?”. The web version makes the same offer on the Notes tab: Rebuild with names.

## What does not change

The SRT subtitle file built by the server keeps letters instead of names. TXT and VTT files exported from the web version carry the names.

## If the speaker plate is missing

The app says “Speaker names aren’t available yet”. Update SozAI, and if the message stays, [Contact us](https://sozai.app/help/contact/).

**Did this help?**

## Related articles

- [How to fix a mistake in the text](https://sozai.app/help/transcription/fix-text/)
- [How to get a more accurate transcript](https://sozai.app/help/transcription/accuracy/)
- [How to choose a notes template](https://sozai.app/help/study/summary-templates/)

## In this article

- How to fix the speakers
- What each action does
- What does not change
- If the speaker plate is missing

**Did not help?** Write to us. We will attach this article so you do not have to explain it again. [Contact us](https://sozai.app/help/contact/?from=transcription%2Fspeakers)

**Did this help?**   [Contact us](https://sozai.app/help/contact/?from=transcription%2Fspeakers)


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