**Restore purchases on a new phone — SozAI Help**
Source: https://sozai.app/help/billing/restore-purchases/

# Restore purchases on a new phone

 Updated 6 October 2026 · 2 min read

**In short** On the new phone, sign in to the same Apple ID or Google account you paid with, then open Profile → Subscription → Restore Purchases. A subscription belongs to your store account, not to a phone.

## How to restore

### iPhone and iPad

1. On the new device, sign in to the Apple ID you paid with and install SozAI.
2. Sign in to your SozAI account: Profile → Account → Sign in or create an account.
3. Tap Profile → Subscription → Restore Purchases. You should see Purchases restored.

### Android

1. On the new device, sign in to Google Play with the Google account you paid with and install SozAI.
2. Sign in to your SozAI account: Profile → Account → Sign in or create an account.
3. Tap Profile → Subscription → Restore Purchases. You should see Purchases restored.

### Web

1. Purchases cannot be restored on the web: do it in the app.
2. Then open Account and click Refresh status.

## If it says “No previous purchases found”

There are no purchases on this Apple ID or Google account. You may have paid with another one: check both. Then see [I bought Premium but my account doesn't have it](https://sozai.app/help/billing/premium-not-showing/).

## If you deleted your SozAI account

The subscription is still in the store. In the new account, tap Restore Purchases: deleting an account does not cancel a subscription.

**Did this help?**

## Related articles

- [I bought Premium but my account doesn’t have it](https://sozai.app/help/billing/premium-not-showing/)
- [What Premium includes](https://sozai.app/help/billing/what-premium-includes/)
- [How to delete my account](https://sozai.app/help/account/delete-account/)

## In this article

- How to restore
- If it says “No previous purchases found”
- If you deleted your SozAI account

**Did not help?** Write to us. We will attach this article so you do not have to explain it again. [Contact us](https://sozai.app/help/contact/?from=billing%2Frestore-purchases)

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