**I bought Premium but my account doesn’t have it — SozAI Help**
Source: https://sozai.app/help/billing/premium-not-showing/

# I bought Premium but my account doesn’t have it

 Updated 6 October 2026 · 2 min read

**In short** Premium belongs to an account. Most often the purchase went to a different account, such as a guest one. Tap Profile → Subscription → Restore Purchases and check that you are signed in the same way as when you bought.

## How to get Premium back

### iPhone and iPad

1. Open the Profile tab and check the email at the top: is it the right account?
2. Tap Profile → Subscription → Restore Purchases. The device must be signed in to the Apple ID you paid with.
3. You should see Purchases restored, and the plan card at the top of Profile will show Premium. If it says No previous purchases found, there are no purchases on this Apple ID.

### Android

1. Open the Profile tab and check the email at the top: is it the right account?
2. Tap Profile → Subscription → Restore Purchases. Google Play on the phone must be signed in to the Google account you paid with.
3. You should see Purchases restored, and the plan card at the top of Profile will show Premium. If it says No previous purchases found, there are no purchases on this Google account.

### Web

1. Open the Account section and click Refresh status.
2. If it still shows the free plan, you most likely signed in to the app a different way, or not at all. Restore the purchase in the app, then click Refresh status again.

## If you bought without signing in

A purchase made in a guest account moves into your account when you sign in. If that did not happen, update the app to the latest version and tap Restore Purchases. See [I used the app without signing in](https://sozai.app/help/account/used-app-without-sign-in/).

## If it still does not help

[Write to us](https://sozai.app/help/contact/) with the account email and the purchase details from your Apple or Google receipt.

**Did this help?**

## Related articles

- [Restore purchases on a new phone](https://sozai.app/help/billing/restore-purchases/)
- [I used the app without signing in](https://sozai.app/help/account/used-app-without-sign-in/)
- [What Premium includes](https://sozai.app/help/billing/what-premium-includes/)

## In this article

- How to get Premium back
- If you bought without signing in
- If it still does not help

**Did not help?** Write to us. We will attach this article so you do not have to explain it again. [Contact us](https://sozai.app/help/contact/?from=billing%2Fpremium-not-showing)

**Did this help?**   [Contact us](https://sozai.app/help/contact/?from=billing%2Fpremium-not-showing)


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